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For new and returning customers to Sparkle & Glitter, it is always a good idea to keep up to date on how our fulfillment center (Zazzle.com) works to make your customization and purchasing experience easy and enjoyable.  Below is a list of frequently asked questions to ensure your satisfaction when ordering.

*Statements below have been taken from Zazzle.com.  For the most up-to-date answers, please visit Zazzle.com’s Customer Help Center directly.

We promise 100% satisfaction.  If you don’t love it, we’ll take it back.

We want you to love your creation.  If you are not satisfied for any reason with the final product, you must return your purchase for a replacement or refund within 30 days or receipt.  Your information is secure while shopping on Zazzle.com.  Our SSL secured servers are tested daily to ensure your data will arrive privately and unaltered.

We produce and ship fast, really fast.  In fact, producing your products in 24 hours has always been our practice…we hate waiting, too!  (Exceptions: Please note that Dark Apparel, Photo Sculptures, Zazzle Custom Stamps, Framed Prints, Photo Prints, Photo Enlargements, and Embroidery take slightly longer than 24 hours to ship.)

Your satisfaction is our top priority.  If you’re not absolutely satisfied with your purchase, you can return it for a full exchange, credit or refund within 30 days or receipt (regardless of customization).*

*Some Zazzle products are subject to special return restrictions.  See below for details.

RETURN POLICY – PRODUCT RESTRICTIONS

The following Zazzle products are subject to special return restrictions.

Stitch Files (for Embroidered Products): You may return any embroidered product for a replacement or refund within 30 days of receipt. However, in order to obtain a refund of the stitch file image conversion fee, you must contact customer support within 10 days of receiving your embroidered product(s) and you must return the product to Zazzle. If you posted an embroidered product for sale to your Store without ordering a product, you must request a refund of the conversion fee within 10 days of the date Zazzle uploaded the stitch file to your “My Images” library, which will be indicated by the “sent date” of the stitch file confirmation email sent to you.

Stamps: In the case of Zazzle Custom Stamps, only complete sheets can be returned. Incomplete sheets will not be accepted.

RETURNING DAMAGED / DEFECTIVE ITEMS

In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.

If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to Zazzle for inspection before a determination can be made as to the state of the product.

WHO COVERS THE RETURN SHIPPING COST?

Zazzle will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Zazzle representative to be defective.

For all other cases, return shipping costs are the responsibility of the customer.

Under no circumstance does Zazzle reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Zazzle support as to how the return should be handled prior to placing the items back in transit to Zazzle.

HOW TO RETURN AN ITEM

  1. Contact Customer Support to request a return. You must make this request within 30 days of receiving the shipment.
  2. Be sure to specify the reason for the return request in your message and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color), account credit, or a refund.
  3. Once the topic is selected, you will be asked to select the product that you want to return.
  4. Use the Upload File button to proactively provide digital images of damaged or defective products.

WHAT THE RETURN PROCESS USUALLY ENTAILS

If you have requested a refund, be advised that returning funds usually take 7-21 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).

If you have requested an account credit, be advised that returning funds usually take 24-48 hours to appear in your Zazzle account. This credit, once available, may be used to make a purchase on Zazzle.

If you have requested an exchange in a different size or style, an email will be sent letting you know once the reprint has been initiated.

  • Returning dark apparel items may only be swapped for a different dark apparel style of equal or lesser value.
  • Returning light apparel items may only be swapped for a different light apparel style of equal or lesser value.
  • Returning non-apparel items may only be swapped for a similar non-apparel item of equal or lesser value.

Once an order has been finalized through the checkout process, the products themselves cannot be modified. However, you are free to cancel your current order to make modifications and resubmit the order, as long as the order is still in “pending” status (and has not yet entered our production stream).

Typically, you have 1 hour from the time your order was placed to cancel the order (through your Zazzle account) and make any changes you deem necessary. Canceling your order in this manner will automatically add the cancelled items back to your shopping cart where you can make edits (by clicking on the thumbnails of the items you wish to change, making the edits, and then re-adding it to the cart).

Changing the Shipping Method on an open Zazzle order

As with Product Details, once an order has been finalized through the checkout process, the shipping method selected at checkout cannot be altered. However, you are free to cancel your current order to make modifications and resubmit the order, as long as the order is still in “pending” status (and has not yet entered our production stream).

Typically, you have 1 hour from the time your order was placed to cancel the order (through your Zazzle account) and make any changes you deem necessary. Canceling your order in this manner will automatically add the canceled items back to your shopping cart where you can make edits (by clicking on the thumbnails of the items you wish to change, making the edits, and then re-adding it to the cart). Once the desired products are in the cart, proceed to the checkout and make the necessary changes to the shipping method.

Instructions for canceling your order

All modifications/cancellations can be easily done by signing into your account on the domain the order was placed.

You can click on the following link to view your order history.

You may also follow these steps to get to your order history. Once there you are able to cancel the order:

1. Login to your Zazzle account

2. Hover over the profile icon and click “Order History”

3. Click on the order id you want to cancel

4. Click on “View Order Status” (on the right side of page)

5. Click on the “Cancel Order” button (bottom of page)

If the “Cancel Order” button does not appear, it is because your order has already been queued for production and/or shipment. If this is the case, feel free to contact our customer support team for further help.

Requesting an address correction

Unlike product detail and shipping method, we do have the limited ability to change a shipping destination up to the point where the order is queued for shipment. If you have made an error with your shipping destination and the order status is still pending, we do recommend that you cancel your order (using the method suggested above) and place a new order with your needed corrections. If the order has entered the “processed” status and the “Cancel Order” button is no longer available, please contact our customer support team with your order number and corrected shipping address and a Zazzle support representative will make every effort to have the address corrected before the item is queued for shipment.

Some links on our pages and blogs posts are affiliate links, meaning, at no additional cost to you, we will earn a commision if you click through and make a purchase.

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For further questions, please visit Zazzle.com’s Customer Help Center.

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